FAQ Support

What are you looking for?



About SHOPLINE's company profile, SHOPLINE's online shop setup service description, differences with other shopping platforms

SHOPLINE was founded in Hong Kong in 2013. We were accepted into the Silicon Valley-based 500 Startups accelerator in 2014. In July 2015, we expanded into the Taiwan market and set up a branch. We were the first batch receiving investment from Alibaba Entrepreneurs Fund in 2016. Over 120,000 merchants across 10 countries in Asia have started their own online shop with SHOPLINE. We will continue to support local brands and explore online business opportunities for them.

SHOPLINE is committed to provide a quick-to-start DIY online shop platform service, so that merchants do not need to have technical background nor buy or create hosting space, and can create and manage their own online shop quickly and easily . We offer a 30-day free trial, where merchants can get a feeling about the platform and its features. SHOPLINE also has a strong e-commerce consultant team to help guiding merchants through shop-opening process. Over 120,000 merchants in Asia has started their own online shop with SHOPLINE, which includes MNCs, SMEs and other different types of start-ups.

With the core value "Merchants success is our success," SHOPLINE is commited to a " no commission fee" and "no trasnaction fee" pricing model to help merchants maximizing their profits . We are convinced that the online shop set-up service provided by SHOPLINE can help SMEs to break through the barrier of bringing business online and help individual entrepreneurs to realize their dreams.

For shops of different sizes and industries, there are different price plans to choose from according to your own requirements and budget, making SHOPLINE your best platfrom to build your e-commerce store.

SHOPLINE's merchants cover various industries, including boutiques, digital electronic products, outdoor products, casual wear, groceries, household items etc. Such as Durex, AGATHA, Bee Cheng Hiang Group, Studio A and Fujitsu, to name a few.

E-commerce platforms or online marketplaces in the market generally charge at least 2% - 6% transaction fees; SHOPLINE keeps the pricing model simple and transperant with a fixed monthly fee and does not charge any commission or transcation fee on top. Shops find it difficult to build brand images and distinguish themselves from competitors in an online marketplace enviorment, most merchants easily fall into the cycle of relying heavily on price discounts or reduction in order to stand out. Continuous price reductions would make it harder to implemment proper branding strategy later on.

For any shop related questions, please click the dialogue window at lower right corner in admin panel, you will be able to chat with our experienced customer service team directly. We also provide free telephone consultation for direct enquiries. Please make an appointment here for telephone consultation, we would love to meet you to talk about your plans. Free online set-up seminars are held reguarly, for more details, please find the email address below to contact us.

SHOPLINE welcomes all forms of collaborations across industries. Please use the email below to contact us and we will get back to you as soon as possible.

SHOPLINE's service hour is Monday to Friday 10am-7pm. Our office is closed during weekends and holidays. If you leave your comments on admin panel, homepage or facebook page during weekends and holidays, we will get back to you on the next working day.

Got Questions?
Talk to our Customer Success Team!

Business hours
Monday to Friday 10AM to 7PM

Online customer service
Enter your message in the bottom right hand corner, talk to our online customer service team.