FAQ Support

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Plans and payment

Do I just pay for either monthly or annual fee to use SHOPLINE's service? What plans do you have? How do I apply for that?

SHOPLINE gives you the power to easily sell anywhere, to anyone — across the internet and around the world. We have three core commerce solutions: Online Store, Social Commerce, and Retail POS solution, to support businesses of all sizes and business stages.

SHOPLINE provides three core commerce solutions to choose from - Online Store, Social Commerce, and Retail POS solution. Merchants can also, based on their business size and needs and subscribe to additional modules for more advanced features. Want some help understanding our pricing or choosing the right plan and modules combination? Our eCommerce consultant is here for you!

SHOPLINE offers monthly and annual payment options for basic and advanced plan, you can use credit card to complete the payment in the admin panel directly. For premium plan, we offer credit card and bank transfer options.

You can check the detailed features of each plan in the admin panel and then choose to upgrade your plan after the end of your trial period. If you are a paid user and want to upgrade to a higher plan, you can also do it in the admin panel. The upgrade cost will be calculated by the system and updated automatically. In addition, you can also contact our e-commerce consultant for assistance. Please contact our customer success team or make an appointment with our consultant.

Yes! SHOPLINE offers a tailor-made solution for enterprises to build their own unique e-commerce shop. In addition to a personalized website design, we also provide on-site activities and advertising advice. SHOPLINE's customer success team will also provide strategic consulting services for the most suitable online shop solution for you!

Got Questions?
Talk to our Customer Success Team!

Business hours
Monday to Friday 10AM to 7PM

Online customer service
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